# Can't Load Tiller Labs Add-on

**URL:** <https://community.tiller.com/t/cant-load-tiller-labs-add-on/1825>\
**Category:** Google Sheets\
**Tags:** troubleshooting\
**Created:** [December 28, 2019, 5:52pm UTC](https://community.tiller.com/t/cant-load-tiller-labs-add-on/1825 "2019-12-28T17:52:25Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BLG](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/blg/32/1812_2.png) [@BLG](https://community.tiller.com/u/BLG)\
**Post date:** [December 28, 2019, 5:52pm UTC](https://community.tiller.com/t/cant-load-tiller-labs-add-on/1825/1 "2019-12-28T17:52:25Z")

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Hey,

I can’t seem to load a Tiller Lab solution as I can’t seem to reach the page to accept the Terms and Conditions. This is as far as I can get. Any Ideas?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/tillermoney/original/2X/1/1acb3e2c3e99ff2a75363fc787826fc5a5d4b921.png)

Thanks,

BLG

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<div class="post-metadata">

**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\
**Post date:** [December 31, 2019, 1:07am UTC](https://community.tiller.com/t/cant-load-tiller-labs-add-on/1825/2 "2019-12-31T01:07:10Z")

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@BLG,

Can you please double check that you’re only logged in to a single Google account in the browser session you’re using to try and install the Tiller Labs add-on? Sometimes being signed in to multiple Google accounts can cause issues.

I’d recommend trying in an incognito session and if that works, create a dedicated browser profile for your Tiller gmail.

Heather