# Fidelity Visa transactions not downloading **URL:** \ **Category:** Google Sheets\ **Tags:** bank-feed-issue\ **Created:** [September 28, 2024, 5:06pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386 "2024-09-28T17:06:34Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![martha.rudkin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/martha.rudkin/32/809_2.png) [@martha.rudkin](https://community.tiller.com/u/martha.rudkin)\ **Post date:** [September 28, 2024, 5:06pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/1 "2024-09-28T17:06:34Z")
I have the Fidelity Visa cards linked to our Fidelity login ids. I am getting updated balances, but no new transactions since 9/25. I know that there are transactions and the balance is changing as appropriate. I usually notice about a day delay for the transactions (compared to when I used the Elan Financial login for these credit cards) ---
**Author:** ![sas.solstice](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sas.solstice/32/11772_2.png) [@sas.solstice](https://community.tiller.com/u/sas.solstice)\ **Post date:** [September 28, 2024, 5:39pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/2 "2024-09-28T17:39:59Z")
Interesting. Now that you mention it, I don’t see any transactions for our Fidelity card since Sept. 24th, and 4 have posted. Hopefully, this will correct itself without the duplicates and/or reversed signs that previously plagued this account. ---
**Author:** ![Clint.C](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/clint.c/32/17291_2.png) [@Clint.C](https://community.tiller.com/u/Clint.C)\ **Post date:** [September 28, 2024, 5:51pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/3 "2024-09-28T17:51:57Z")
@martha.rudkin @sas.solstice I think this help guide might address your Fidelity credit card issue. Scroll down to the Fidelity section [Fidelity Rewards Visa Signature Card](https://community.tiller.com/t/known-data-feed-issues-workarounds/3169) ---
**Author:** ![sas.solstice](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sas.solstice/32/11772_2.png) [@sas.solstice](https://community.tiller.com/u/sas.solstice)\ **Post date:** [September 28, 2024, 8:46pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/4 "2024-09-28T20:46:43Z")
Thanks for the link to RTFM. The documentation is excellent, and I’ve read it. I assume Martha has too. In this case, it doesn’t help me. I’ve gone through the reconfiguration and subsequent clean up. That was months ago, and everything was fine until now. This is new behavior. As I said, I’ll wait and see if it resolves itself over the weekend. ---
**Author:** ![martha.rudkin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/martha.rudkin/32/809_2.png) [@martha.rudkin](https://community.tiller.com/u/martha.rudkin)\ **Post date:** [September 28, 2024, 11:05pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/5 "2024-09-28T23:05:40Z")
Thanks @Clint.C . As @sas.solstice said, I also reconfigured and cleaned up these accounts a few months ago, and everything has been working smoothly until the the last few days. Fidelity is not on the Institution Alerts page right now. I am getting updated balance information only for the visa cards. Other Fidelity accounts using the same login ID are getting updated balances and transactions. I mainly posted to see if I was the only one and should be reaching out to Tiller Support for help. Since at least one other person is seeing the same thing, I’ll also wait out the weekend and hope to see all the missing transactions soon. ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [October 4, 2024, 4:57pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/6 "2024-10-04T16:57:56Z")
Is this working for you all again @martha.rudkin and @sas.solstice ? If not, and there still is no outage for Fidelity, definitely reach out to support if you haven’t already. ---
**Author:** ![sas.solstice](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sas.solstice/32/11772_2.png) [@sas.solstice](https://community.tiller.com/u/sas.solstice)\ **Post date:** [October 4, 2024, 6:38pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/7 "2024-10-04T18:38:18Z")
Yes, it’s working for me as of Monday, Sept. 30th. Thanks for checking. ---
**Author:** ![martha.rudkin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/martha.rudkin/32/809_2.png) [@martha.rudkin](https://community.tiller.com/u/martha.rudkin)\ **Post date:** [October 4, 2024, 9:27pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/8 "2024-10-04T21:27:07Z")
I’d say mostly working. It missed several transactions completely from the end of last week, coinciding with the closing date of the statement. Today it downloaded 2 transactions again that it also downloaded yesterday. All the other Fidelity accounts are working perfectly with the same login. I’ll let you know if I continue to see weird double downloads. I prefer double downloads to missing downloads. 😁 ---
**Author:** ![jim.correia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/jim.correia/32/14151_2.png) [@jim.correia](https://community.tiller.com/u/jim.correia)\ **Post date:** [October 6, 2024, 4:19am UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/9 "2024-10-06T04:19:59Z")
It’s not working for me. Transactions that show as posted on 10/1-3 are no in my Tiller sheet. ---
**Author:** ![twalane](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/twalane/32/16372_2.png) [@twalane](https://community.tiller.com/u/twalane)\ **Post date:** [October 8, 2024, 8:56pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/10 "2024-10-08T20:56:51Z")
Hi @jim.correia have you since managed to reach out to support if this issue still lingers for you? ---
**Author:** ![jim.correia](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/jim.correia/32/14151_2.png) [@jim.correia](https://community.tiller.com/u/jim.correia)\ **Post date:** [October 8, 2024, 9:41pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/11 "2024-10-08T21:41:59Z")
Transactions seem to have caught up, but I’ll keep an eye on it. ---
**Author:** ![tom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/tom/32/334_2.png) [@tom](https://community.tiller.com/u/tom)\ **Post date:** [October 11, 2024, 5:07pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/12 "2024-10-11T17:07:29Z")
Hi @jim.correia , good to hear things are working for you. ---
**Author:** ![sturobi](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sturobi/32/7664_2.png) [@sturobi](https://community.tiller.com/u/sturobi)\ **Post date:** [November 17, 2024, 3:18pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/13 "2024-11-17T15:18:01Z")
I seem to be having the same download issue with my 2 Fidelity VISA cards. As others have said, my Fidelity investment account transactions are downloading and the balance on VISA cards is working, but last transaction downloaded was 11/5 and I know I have many transactions that should be there. And I did go through the update a few months ago to transition from Signature VISA to Fidelity VISA. ---
**Author:** ![twalane](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/twalane/32/16372_2.png) [@twalane](https://community.tiller.com/u/twalane)\ **Post date:** [November 25, 2024, 6:54pm UTC](https://community.tiller.com/t/fidelity-visa-transactions-not-downloading/28386/14 "2024-11-25T18:54:35Z")
Hi @sturobi the Fidelity Investments connection has had issues recently, you can track it on the outages dashboard [here](https://til.link/institution-outages). You can also contact support for more advice.