Hi Becca, a little confused usually a closed account can’t have activity on it, unless this was a specific circumstance where the lender closed the account or other legal circumstance? But to get it to reflect on the balance you’ll need to update this on the balance history tab which is usually hidden.
Give these steps by casilverthorn.96 How can I switch an account from Connected to Manual? a shot as it seems like a similar end goal to yours?