Thanks for letting us know about the behavior you’re running into. Usually this is due to some computer/network/browser specific setting/extension/config.
Will you please review these suggestions? We recommend trying one a time to figure which one of them works.
- If you’re using a VPN, try logging off and then try logging into Tiller again. Whitelisting the site within your VPN settings may be an option, but we’ve definitely seen success with customers who simply log off the VPN completely.
- Try using a different browser. We recommend Chrome for the best experience, but if you’re seeing it Chrome, try again in Firefox, Safari, or another browser.
- Try using an incognito browser session.
- Disable all extensions and plugins including privacy shields, cookie blockers, ad blockers, and pop up blockers you have enabled in your browser. We recommend turning off all of them and then try logging in. If the login is successful, turn them on one by one to figure out which one is causing the issue. We know Privacy Badger browser specifically can cause issues when trying to add some institutions.
- Make sure Tiller is added to any privacy shield settings you might have turned on at the browser and computer level.
- Be sure you have enabled 3rd party cookies for Tiller.
- Double check that your network configuration (e.g., Pi-hole) or advanced security settings allow you to access Tiller.
- Clear your browser’s data including cookies, history, and cached content.
If one of the above tips solves it for you, will you share what worked?