We are working with Yodlee on it. The team has coordinated a troubleshooting call so they can hopefully identify the issue and push a fix. We don’t have an ETA at this point, and I’m hearing from the support team since they have a customer ready to do the troubleshooting call more examples aren’t helpful and Yodlee did finally create an alert for it (it’s on the outage sheet). @billimek@lucybrianak
So we’re just in a waiting pattern at this point. Thanks for your patience!
This finally resolved for me this morning. I tried the “click on enroll button” advice (clicked 4 times, waited a bit then clicked a 5th and then a 6th)…on the 6th I could tell something took because the interface suddenly did not have the same 2 buttons showing, and I was connected. I’ve always been working in an incognito browser so I think the multiple clicking was what worked.
This finally worked for me too! I clicked the “Enroll” button then clicked “continue” on the next page which took me back to the page with the “Enroll” button which I clicked again. I did this about 4 times and then the window with the “continue” button no longer displayed that button and it finally connected.
However… I had deleted my Vanguard account and readded it. So, then I had to find instructions in the forum for how to replace the old Account ID with the new Account ID in my Balance History sheet. Just mentioning in case this is helpful to anyone else.
Now, my Principal account won’t connect so I gotta go deal with that…
This was finally resolved and worked for me this morning.
Of note from my perspective is that this worked with none of the other steps (e.g. no incognito browser session, no removing my Vanguard account, no multiple attempts clicking the enroll button, etc).
I deleted my Vanguard connection, after trying all of the suggestions to try to reconnect - I know the Tiller team is doing everything possible - but given this is a Vanguard and Yoldee issue - hoping they get a fix for the rest of us still unable to get it fixed - now that we are going on so much time passing. I appreciate the community and teams trying to help. Vanguard is my only account I can’t connect to - so it could be worse.
QQ for the Tiller crew - regarding the ongoing and now long-lasting issues with Vanguard accounts - for those of us that have been unsuccessful in fixing the issue even by deleting and trying to set up a new account - are there any paths we can take with Yodlee or Vanguard themselves? I’d love to get this connection back and finally resolve this issue with my only account not connecting. I totally understand the issue isn’t directly with Tiller. Any thoughts or if anyone has some advice that hasn’t already been shared above, I’d be grateful.
Good question @skw2755 ! There isn’t anything specific you can ask of Yodlee/Vanguard. They know it’s an issue and they’re working on it.
In the latest update from Yodlee on this issue yesterday they say:
We continue to work with Vanguard to implement a permanent solution for the issues identified in the consent authorization process. While we await further updates from Vanguard, we recommend the following steps which have worked for some users.
Advise the user to attempt linking their account. If they encounter an error during the consent flow, advise them to delete the Vanguard cookies after their initial linking attempt.
Users can find the Vanguard cookies by navigating to the following path in the Chrome browser: Settings > Privacy and security > Third-party cookies > See all site data and permissions then search for Vanguard
Please consider the above shared steps as a temporary workaround until we receive a permanent resolution from Vanguard.
After 4 months of not successfully getting my Vanguard account to sync (using Safari), and countless attempts to get out of the “Enroll” loop, switching to Google Chrome to log into Tiller worked - the first attempt looked like all the others, where it directed me back to the “Enroll” page, but the second attempt worked! Thanks christohoward!!
It looks like some have had success getting Vanguard to work with Yodlee. I am still finding it impossible to link Empower with Vanguard (via Yodlee). Any suggestions?
I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at https://my.tillerhq.com/ for Empower, that one we should be able to troubleshoot.
I was also having Vanguard login issues. I switched to Chrome, and when I hit “Fix” I got stuck in the Yodlee loop, but when I went through “Connection” then “Edit Credentials” it worked for some reason. So maybe that will work for you, who knows. Vanguard is now back up and running on my Tiller. Thanks! Dave.
and thanks for sharing what worked for you!