# Northern Bank & Trust issue **URL:** \ **Category:** Ask Anything\ **Tags:** bank-feed-issue\ **Created:** [March 2, 2020, 2:02pm UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003 "2020-03-02T14:02:52Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![J\_E\_F\_F](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/j_e_f_f/32/2345_2.png) [@J\_E\_F\_F](https://community.tiller.com/u/J_E_F_F)\ **Post date:** [March 2, 2020, 2:02pm UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/1 "2020-03-02T14:02:52Z")
Tiller seems to have a lot of connection issues with Northern Bank & Trust. I don’t have 2FA enabled nor is it an option, but it is always a 2 step verification process getting them to talk to each other. When it works, it is a very slow process, taking several minutes (connection delays) to complete both steps. When it fails, like today (which happens often) I see this screen: ![](https://us1.discourse-cdn.com/flex020/uploads/tillermoney/original/2X/5/5eeb47fb309c854f8b77c73a8c7d6a3ed123ffc3.png) I have checked the Outage Database and NB&T is not listed. Please look into this ongoing issue with NB&T. ---
**Author:** ![J\_E\_F\_F](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/j_e_f_f/32/2345_2.png) [@J\_E\_F\_F](https://community.tiller.com/u/J_E_F_F)\ **Post date:** [March 5, 2020, 12:17am UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/2 "2020-03-05T00:17:10Z")
It has been 30 days since NB&TC has updated, what are you all doing to get this addressed and corrected? ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [March 5, 2020, 12:19am UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/3 "2020-03-05T00:19:55Z")
Hi @J_E_F_F, Please reach out directly to [support@tillerhq.com](mailto:support@tillerhq.com) about data feed issues when you want us to look deeper into an issue. We can contact our data provider in most cases to help you get it resolved. We don’t have the information we need here in the community to triage these types of issues. We are also making some improvements to the Tiller Console Account Summary that should hopefully speed things up or at least provide clearer information about what’s going on when accounts take a while to refresh. We hope to roll these out in the next few weeks. Heather ---
**Author:** ![J\_E\_F\_F](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/j_e_f_f/32/2345_2.png) [@J\_E\_F\_F](https://community.tiller.com/u/J_E_F_F)\ **Post date:** [March 5, 2020, 12:21am UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/4 "2020-03-05T00:21:23Z")
I did, and I replied 30 hours ago and it has not even been read yet. ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [March 5, 2020, 12:25am UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/5 "2020-03-05T00:25:07Z")
Thanks @J_E_F_F. I see your message in our support tool. Generally, our response time can vary from 1-3 days depending on our support volume after the first response. It looks like next step is for us to contact our data provider about this unexpected site error. This process can take several days to get to a resolution. In the mean time, you can manually add account data using these steps as a guide. > **[How to Manually Import Your Bank Data](https://help.tillerhq.com/en/articles/432708-how-to-manually-import-your-bank-data)** > > Steps for manually adding historical or unsupported account data to your Tiller Google Sheets. Thanks for your patience. Heather ---
**Author:** ![J\_E\_F\_F](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/j_e_f_f/32/2345_2.png) [@J\_E\_F\_F](https://community.tiller.com/u/J_E_F_F)\ **Post date:** [March 5, 2020, 12:29am UTC](https://community.tiller.com/t/northern-bank-trust-issue/3003/6 "2020-03-05T00:29:14Z")
that’s information on action/progress, that’s what I’m looking for, thanks