# Problems with Capital One feed **URL:** \ **Category:** Ask Anything\ **Tags:** bank-feed-issue\ **Created:** [June 11, 2021, 5:21pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948 "2021-06-11T17:21:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![sandral18706](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sandral18706/32/1605_2.png) [@sandral18706](https://community.tiller.com/u/sandral18706)\ **Post date:** [June 11, 2021, 5:21pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/1 "2021-06-11T17:21:16Z")
I have been trying to update my Capital One accounts, of which there are several. I get the attached message: ![Tiller](https://us1.discourse-cdn.com/flex020/uploads/tillermoney/original/2X/a/a57eddabd77e15bfe544fad3febb254c567af654.jpeg) I go through the process of contacting Capital One, but when I get to their site, it does not tell me WHICH account is the one that isn’t syncing with Tiller. I called their Customer Service, and there really isn’t any way for them to tell which account isn’t syncing. The only advice they have is for me to check the balance of each account. This kind of defeats the purpose of Tiller, don’t you agree? I am paying for this service, so please, can we get this straightened out? This isn’t the first time it’s happened. It’s also happening with one of my Chase credit cards. Thank you. ---
**Author:** ![matt](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/matt/32/303_2.png) [@matt](https://community.tiller.com/u/matt)\ **Post date:** [June 11, 2021, 8:49pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/2 "2021-06-11T20:49:58Z")
Hi @sandral18706, Outages are, unfortunately, an inevitable issue. A tool that I’ve found helpful is this post: > [@Known Data Feed Issues & Workarounds](https://community.tiller.com/t/known-data-feed-issues-workarounds/3169): > > waveREAD FIRST BEFORE posting a new bank feed related topic in the Ask Anything category please review the below known issues list. We update this topic frequently with know issues, behaviors, or workarounds we hear about via our chat and email support channels. Sometimes these are reported by customers other times we gain these insights by working directly with our data provider on an individual customer’s issue and believe they apply more broadly to many customers General Issues/Limita… If you have issues not addressed there, I would recommend contacting Tiller Money help instead of the bank. In most cases, the financial institutions don’t really worry about how their changes will affect syncing with products like Tiller, and sometimes make changes that break the connection. Unfortunately that means outages happen, but if you let Tiller Money know they can work to correct the issue. In your case, on that post I linked to it looks like Capital One requires two-factor authentication. If you got to [tillerhq.com](http://tillerhq.com), log in, then scroll down to the accounts list you should be able to re-login to any bank account there. Hope this helps! ---
**Author:** ![susandennis](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/susandennis/32/13699_2.png) [@susandennis](https://community.tiller.com/u/susandennis)\ **Post date:** [June 11, 2021, 11:07pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/3 "2021-06-11T23:07:34Z")
My Capital One account requires two factor authentication. My process is that I go to the console, ([Tiller Money](https://sheets.tillerhq.com/#)) and click on Refresh for Capital One, it pops up a box with options. My personal favorite is ‘text the code to me’ - I click on that, it sends me a 6 digit code which I enter into that box and then it updates just fine. Without that authentication step, however, it will never update for me. I gave up my other Capital One accounts because of this. I only keep the one because it pays me big cash back bucks. One time my BECU account required this kind of second authentication but usually it does not. I’ve never had Chase do it. But Capital One does it always. I suspect, in your case, it is all the accounts you have at Capital One but, of course, no way to know until you check your Tiller sheet and see which accounts are not updating. You can easily spot this on your Balance tab. ---
**Author:** ![grechuha.n](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/grechuha.n/32/6410_2.png) [@grechuha.n](https://community.tiller.com/u/grechuha.n)\ **Post date:** [June 12, 2021, 8:10am UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/4 "2021-06-12T08:10:41Z")
I have the same issue with Capital One. One time it was updated with the help of Tiller’s manager. But when I try by myself it does not work. Is there a chance Tiller will resolve this issue? ---
**Author:** ![susandennis](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/susandennis/32/13699_2.png) [@susandennis](https://community.tiller.com/u/susandennis)\ **Post date:** [June 12, 2021, 1:16pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/5 "2021-06-12T13:16:55Z")
It’s not a Tiller issue or one that Tiller has any way to change. It’s a Capital One issue. It’s how they chose to interact with Yodlee, the service that sucks the data and feeds it to Tiller. So, really, no way they can resolve. ---
**Author:** ![sandral18706](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sandral18706/32/1605_2.png) [@sandral18706](https://community.tiller.com/u/sandral18706)\ **Post date:** [June 15, 2021, 6:35pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/6 "2021-06-15T18:35:05Z")
@matt–thanks for your response. I’ve checked my Capital One accounts, and they are all feeding correctly. the only reason I can think of that might be causing a problem is this: On the Dashboard, I have two sets of Cap One accounts. They are basically the same accounts, save for one which is a credit card account called quicksilver, which I never use unless I’m on vacation. Could the double listing be part of the problem? Many thanks! ---
**Author:** ![keith.hudson](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/keith.hudson/32/688_2.png) [@keith.hudson](https://community.tiller.com/u/keith.hudson)\ **Post date:** [June 16, 2021, 12:13am UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/7 "2021-06-16T00:13:26Z")
My way around this (I have 2 accounts and one doesn’t feed with a refresh) is to edit credentials instead of using refresh. ---
**Author:** ![sandral18706](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sandral18706/32/1605_2.png) [@sandral18706](https://community.tiller.com/u/sandral18706)\ **Post date:** [June 16, 2021, 6:18pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/8 "2021-06-16T18:18:54Z")
@keith.hudson, I followed the steps for updating my credentials. I’m attaching a screenshot of what I got. It differs from the one on this web page: [https://help.tillerhq.com/en/articles/432700-updating-credentials-for-a-financial-account-or-institution](https://help.tillerhq.com/en/articles/432700-updating-credentials-for-a-financial-account-or-institution) Can anyone help with this, please? I don’t know why Cap One is being so stubborn. EDIT: The top group (that says I refreshed a few seconds ago) is the one I tried to update credentials on). Thank you. ![Tiller](https://us1.discourse-cdn.com/flex020/uploads/tillermoney/original/2X/d/d5f8b95803451051c3b12c03f8189e0a5f60efc6.jpeg) ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [June 16, 2021, 6:43pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/9 "2021-06-16T18:43:37Z")
Hi @sandral18706, I reached out via our official support channel about this issue. ---
**Author:** ![sandral18706](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/sandral18706/32/1605_2.png) [@sandral18706](https://community.tiller.com/u/sandral18706)\ **Post date:** [June 16, 2021, 7:20pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/10 "2021-06-16T19:20:40Z")
OK, I’ll wait to here from you or someone else re: this issue. Thanks!! ---
**Author:** ![marcusschaefer42](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/marcusschaefer42/32/4773_2.png) [@marcusschaefer42](https://community.tiller.com/u/marcusschaefer42)\ **Post date:** [June 19, 2021, 11:08am UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/11 "2021-06-19T11:08:10Z")
I am unable to “add sheets” becasue the “add on” never appears the left side bar? How do I generate tte prompt? Also I am lost I cannot on change the foundation sheets and do not know what to do next? ---
**Author:** ![davidshock05](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/davidshock05/32/7164_2.png) [@davidshock05](https://community.tiller.com/u/davidshock05)\ **Post date:** [August 23, 2021, 2:17pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/12 "2021-08-23T14:17:07Z")
After I refresh and go through the text code process, I’m not seeing where it bringing in the new transactions to the spreadsheet. Is there a trick here? ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [August 23, 2021, 6:45pm UTC](https://community.tiller.com/t/problems-with-capital-one-feed/8948/13 "2021-08-23T18:45:00Z")
Hi @davidshock05, I replied to your chat inquiry. I think you just needed to click “fill” in the Tiller Money Feeds add-on