# Sheet fetching old data **URL:** \ **Category:** Google Sheets\ **Tags:** google-sheets, troubleshooting\ **Created:** [August 19, 2025, 3:38pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315 "2025-08-19T15:38:53Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![anonymous1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/anonymous1/32/15357_2.png) [@anonymous1](https://community.tiller.com/u/anonymous1)\ **Post date:** [August 19, 2025, 3:38pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/1 "2025-08-19T15:38:53Z")
I manually refreshed a connection in the Tiller web app and got an updated balance, but when I then try to fill updates in my connected Google Sheet, it fetches the old balance. Is there some way to force Tiller to grab the new data (and perhaps bust a cache)? Or is there some way to overwrite the stale value until the next update without breaking the sheet? ---
**Author:** ![randy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/randy/32/16_2.png) [@randy](https://community.tiller.com/u/randy)\ **Post date:** [August 19, 2025, 5:26pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/2 "2025-08-19T17:26:26Z")
Can you clarify, @anonymous1 ? By “the Tiller web app”, you mean the Tiller Console at [my.tiller.com](http://my.tiller.com)? And you can see the updated balance in the Tiller Console but when you click fill in the sidebar in your Google Sheet you don’t see the latest balance in the (hidden) `Balance History` sheet? ---
**Author:** ![anonymous1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/anonymous1/32/15357_2.png) [@anonymous1](https://community.tiller.com/u/anonymous1)\ **Post date:** [August 19, 2025, 6:58pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/3 "2025-08-19T18:58:55Z")
Yes, exactly. Looking at the balance history tab, there is no new entry for that account. ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [August 19, 2025, 7:09pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/4 "2025-08-19T19:09:31Z")
@anonymous1 are you getting transactions for that account? There is a known limitation where the balance will not update in some instances if the transactions feed is not working. If you’re using Plaid then we don’t get a balance entry _unless_ there are new transactions available. ---
**Author:** ![anonymous1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/anonymous1/32/15357_2.png) [@anonymous1](https://community.tiller.com/u/anonymous1)\ **Post date:** [August 19, 2025, 9:12pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/5 "2025-08-19T21:12:49Z")
Normally, yes. I have a transaction history, but it seems like there’s a delay or some kind of caching before I’m able to pull recent updates. I have a transaction from that account as recently as yesterday in my Google Sheet. ---
**Author:** ![heather](https://sea2.discourse-cdn.com/flex020/user_avatar/community.tiller.com/heather/32/177_2.png) [@heather](https://community.tiller.com/u/heather)\ **Post date:** [August 20, 2025, 7:47pm UTC](https://community.tiller.com/t/sheet-fetching-old-data/33315/6 "2025-08-20T19:47:09Z")
Our support team is best suited to handle this. I’d recommend reaching out to our support team via the chat window in the lower right corner of the Console at [https://my.tiller.com/](https://my.tiller.com/)