Hi all, I’m trying to use the CSV uploader for Amazon returns, but can’t seem to find the right file that matches the format. I don’t have the file name that is described in the instructions Retail.Retail.Returns etc. I’ve tried all the other files with “Returns” in the name, but they don’t seem to…

Are you talking about this file Retail.Retail.CustomerReturns.1.1.csv that is called out in the sidebar help for that workflow? Is it possible that the file doesn’t exist because there are no returns in the Amazon dataset? To be honest, Amazon continues to change the data provided. It is possible t…

Came across this because I ran into this same problem. Amazon has updated their file naming for returns. For our purposes, the filename is now Retail.OrdersReturned.Payments.1.csv which includes the order number and amount refunded. Is this still usable with the importer?

Amazon Returns - New Filename versus Instructions in CSV uploader?

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twalane February 10, 2026, 10:18pm 4

Hi @robmike02 following the documentation > here < is there a step you’re getting stuck on?

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Amazon Returns - New Filename versus Instructions in CSV uploader?

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