I have noticed my Balance sheet was not updating my chase account and looked closer today and found I have balances for the account updated on same day/time.
Account updated at 4/19/25 4:45 AM but has 2 entries and they both have correct account ID but different transaction IDs.
One is correct amount and the other one is the amount from awhile ago.
Any ideas what is happening?
@anthony.s ,Thanks so much for posting in the Tiller Community and sharing what you’re seeing with your Chase account balances. It definitely sounds confusing to see two different balance entries for the same time!
While I wish I could pinpoint the exact cause from here, specific account data issues like this are best investigated by our dedicated customer support team. They have the right tools to look into what might be happening with the data feed for your Chase account.
You can usually reach them through the chat widget in the Tiller ConsoleThey’ll be happy to help you get to the bottom of it!
We really appreciate you bringing this up in the forum, it’s helpful for everyone when community members share their experiences. Please keep participating and letting us know if other questions come up!
-Alice
Tiller Evangelist
