When I click “Fill Sheets” nothing gets added to the spreadsheet.
And when I go to refresh accounts, it says “No Updates Available” - see screenshot. This is false - I know there new transactions! When I click “no updates available” still nothing.
Any advice?
This seems like the most basic and essential function which underlies everything else. If it doesn’t work smoothly then this tool is not really workable for me.
It can sometimes take a few days for transactions to post to accounts, especially credit card accounts. Transactions show up in Tiller when they post to your account, not when they are incurred. There have been lengthy discussions in this forum with requests for Tiller to import pending transactions. Tiller has acknowledged those requests, but also indicated that it’s not a straightforward implementation and there are higher priorities on their roadmap at the moment.
Hi PMK, I initially had the same issue… but then realised I was not following the correct procedure for refreshing the accounts. I suggest you try this if you haven’t got it working yet.
…from the tiller-foundations-guide (sorry… can’t add links here)
Log in in to the Tiller Console at https: // my. tillerhq. com (remove the spaces)
Scroll down to the Account Summary to check the last refresh times for your institutions.
Click “Refresh” next to any institution that hasn’t recently refreshed
After you’ve confirmed all accounts have recently refreshed, fill your sheet with the latest data.
Thanks @feedomfred and @dmetiller all these are factors than can affect “Fill”. Also sometimes an account linking problem. @pmk please do write to support@tillerhq.com or use the chat tool in the lower right corner of the Tiller Console to get in touch if you’re still unable to see transactions or if you’re having other data feeds issues and we can take a closer look.
