Help with Tiller setup? Seeking trusted Tiller expert to teach me, help navigate setup

I spend about 20 minutes wrestling with accounts syncing and by then, I need to move on to the next thing. Then, I find that transactions are missing. I think part of it is an old bank that doesn’t maybe use the sync features available, or it’s me and setup, or I have too high of expectations for this tool? In any case, I LOVE SPREADSHEETS and use Google Sheets for most of my work, and this is almost perfect. But I’m not spending time doing my financials because I’m spending time wrestling with the system.

If you can help, can you please respond with a way to book time with you and your hourly rate? Or if you’ve worked with someone in this capacity, I’d be so grateful for your referrals.

Thank you!!

Hello @juliemgold, we are so excited to have you participate in the Tiller Community. You’ve definitely found a supportive group of enthusiastic users here.

In addition to the great community members we have here, we also have an unbelievably amazing customer success team. If you click on “Get Help” in the Tiller Money Feed or on tiller.com the chat bubble in the bottom right you can reach a real person who can guide you with some issues.

I also LOVE spreadsheets Julie! If we ever meet in person, I even make my own stickers :slight_smile:

I look forward to more interactions with you here in the Tiller Community. If you don’t mind, I am going to tag you in a thread over in the helpful tips topic. I would love to hear what your favorite spreadsheet formula is.

Alice
-Tiller Evangelist

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Hi @juliemgold, were you able to get it to work?

-Alice
Tiller Evangelist

Bluesky, Instagram, Facebook, LinkedIn

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Hi @TillerAlice! I’m brand new to Tiller and super excited to get started, but I could really use a little help getting everything set up properly. I run a business with 5 linked accounts, and I also have 5 personal accounts connected. I’ve gone through the setup videos, but I’m still having some trouble getting everything organized correctly.

Does Tiller offer any kind of 1-on-1 setup support or coaching, even if it’s a paid option? That would be incredibly helpful. I’d really appreciate any guidance you can provide!

Thanks so much!

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I’m lost. Straight up lost. I’m definitely in need of help. Your recent IG live was awesome, BTW!

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Hi @leemaasen, sorry for the slow response I was at the Google Cloud NEXT conference with poor access to the internet. But I’m back!

I’m sorry you’re feeling confused. Have you reached out to the Customer Success team? If you log into tiller.com there is a help icon in the bottom right.

One of the things I truly love about Tiller is that they do not bury the access to a real person. I was using another product (not a competitor, but a very big name product) and it kept sending me in circles when I just wanted to submit an issue I was having. So frustrating.

What you’ll notice when you launch the customer service bubble is “Send us a message.” A real person reads this and gets back to you.

We definitely want to help you to love Tiller. While we do not necessarily have 1 on 1 sessions available, we will be available to get you going.

-Alice
Tiller Evangelist

Bluesky, Instagram, Facebook, LinkedIn

Hi @juliemgold, thank you for the positive encouragement! At nearly 50 I feel a little silly making videos in my car :joy:.

Let me give you some steps to get started and let me know where I can make a more helpful tutorial. Please keep in mind to never screenshot or share anything with personal information, your security is our top priority!!

  1. Go to tiller.com

  2. Click on “Create a Spreadsheet.”
    I believe you can have up to 5 linked spreadsheets.
    This is cool because I have my own business, my personal accounts, and I help manage my sisters accounts. This allows me to have a different Tiller Foundations Sheet for each account.

  3. Take a minute to look over the “Install Help” sheet in the spreadsheet. It has lots of useful tips. It links to this guide for additional help.

  4. Launch Tiller!

In the sidebar, the USE button gives the option to “Launch.”

  1. Click “Link Sheet.” Assuming you set up your bank accounts in the console after logging into Tiller: https://my.tiller.com/

  2. Once you select your accounts you want to sync, that help page is deleted. One way to get it back is to simply link to a new spreadsheet from the console.

  3. NOTICE THE TABS AT THE BOTTOM.
    The most important thing you can do is take a few minutes to set up your budget categories.
    It’s “easy peasy” in the sense that you can simply edit. For example, where it says “Charity” maybe I instead want this to say “Tithe.” I just click on the “Charity” cell and type a different value.


    You can add more categories to column A simply by typing in the next blank cell in column A.

Column B is how you group your categories. If you do a 50/30/20 budgeting style you might have your groups simply be “Wants” “Needs” “Savings.” You’ll notice the default is “Discretionary”, “Financial” , “Income”, “Living”, “Other”, and “Transfer.”

PAY ATTENTION TO THE TRANSFER! This is what you use for credit card payments. Since I already accounted for the credit card bill and credit card payment in the transactions, I don’t want to include that number in my charts.

PERSONALLY, I find the word “Transfer” to be confusing. So I switched it to “Transfer Between Accounts” with a group of “Linked Accounts.” … isn’t it great that Tiller let’s me use what makes sense to me? You may want to use “Credit Card Transfers” to help you remember that this is an expense that was already accounted for.

Don’t forget to set a budget in Column E.
If you added additional budget categories, copy the formula in column E to the blank cells in E.

  1. Drag your tabs around!!
    I want my TRANSACTIONS to be my first tab. When I open Tiller every day I personally want to make sure that what I charged is accurate.

I like the “Balances” tab to be the 2nd sheet in my spreadsheet.
Please move these around in the order that makes the most sense to you.

  1. Take some time to set up AutoCat. This means Auto Categorization. You can set up basic rules such as “contains Costco” assign the category “Groceries.” You can also set up advanced rules that, for example, if the charge is less than $200 mark it as the category “Groceries.” Otherwise mark it as “Furniture” :laughing:

Running AutoCat helps you get your budget categories set up fast.

Confession, I rarely use AutoCat (:scream:) … for my business. I don’t have that many transactions and I feel like I really want to think about each line item and how it impacts my business. I enjoy using the drop down to select the category. For my PERSONAL finances spreadsheet, I totally use AutoCat. Car payment is easily identified by a pattern and can be automatically assigned.

Okay, that is a quick tutorial in a nutshell. You can also add custom templates and do so much more. Can I direct you to some more specific resources?

-Alice
Tiller Evangelist

Bluesky, Instagram, Facebook, LinkedIn