Anybody else have a major mess with downloading transactions from Ally this morning? I did my normal refresh and fill and:
(1) Ally asked me to do 2FA, which it doesn’t normally ask for but has occasionally been asking for recently. Ally has been acting weirdly the last couple of weeks.
(2) It downloaded duplicates of every transaction for the last two months or so with a duplicate for every account that I have at Ally. In other words, it didn’t create a duplicate in the account that the transaction belongs to. It created a duplicate in every other account. We have several accounts at Ally–checking, savings, money market, CDs–and it created a duplicate of every transaction in every one of those accounts. One transaction in our primary checking account suddenly became eight transactions. Hundreds of duplicate transactions. I went through and cleaned them up, but no fun.
Anybody else seeing this behavior? I imagine Ally is probably one of Tiller’s most common financial institutions. . .
Ally Bank has been on the institution alerts list for the last couple weeks or so. It hasn’t auto-refreshed for me the last 3 days … I’m afraid to refresh it now
Yeah, it’s been on the alerts dashboard, but then it was working fine after it had a few down days a couple of weeks ago. Then, yesterday, it started asking me to do 2FA (which it doesn’t normally ask for). And then this mess this morning. . .
My hunch is that some folks at Yodlee are going to be spending their day figuring out what is happening. Ally is one of the largest consumer banks in the country, so I would think this will be a high priority for them. I suspect they may just shut down syncing with Ally for a while until they figure it out. Now whether or not they tell Tiller anything about how they’re addressing it is a totally different question. . .
Happened to me too. The site alert description for Ally on our end through the Yodlee interface we have is pretty generic and doesn’t mention the data quality issue “As part of our pro-active monitoring, we have observed/informed that Ally Bank are failing because of a technical issue. We will keep you updated with the progress.”
Hopefully we’ll either learn more soon or they’ll fix it. You are right that the more customers an institution has the more attention an issue like this gets.
Thanks for posting. Yes, this is exactly what happened to me today. I noticed on the console that Ally had not updated in a couple days so I refreshed and then did the fill on my sheet. For 1 account only, duplicates were created in my other 3 Ally accounts.
Yodlee maybe disables auto-refresh to help prevent issues from propagating. I’ll probably be less likely to manually refresh for institutions that have an alert
Same here. I made the mistake of doing an 2fa and syncing, then on googlesheets I did a fill. Thankfully GoogleSheets has any easy revert to previous version, but Im stuck without any ally data until this is fixed somehow…
Since you’ve done a refresh to transfer data from Yodlee to Tiller, it could be you’ll have to deal with it anyhow the next time you fill. I’m not sure what Yodlee and Tiller is doing to clean up data for these cases or if the system even understands there is bad data
Yes this happened to me as well. Curiously, this also happened to my accounts at my local credit union recently as well. So pretty much cannot update any of my accounts without duplicates.
I came in here to post a question about how to handle this. We also went through and deleted the the duplicates… but in some places the “find” function was not catching the “ally” transactions so we’re afraid we’ve missed some. It has the potential to destroy the entire function of Tiller. We’ve only been using it for a year… do other people in here have hope they will resolve it? We were planning to pay for another year in August but this issue has us thinking twice…
Here is how I recovered my google sheet after having updated ally and thus downloaded all the duplicates:
Filter by account name or number to only transactions that are in ally. Then I started deleting and I noticed an obvious pattern for myself:
I have 6 accounts total with Ally, 1 checking (my main) and 5 savings.
There were only 30 days worth of transactions that were duplicated.
Only my checking account transactions were duplicated as transactions in my 5 savings accounts. If the transaction occured originally in one of my savings accounts or between savings accounts only, that transaction wasnt duplicated.
If this persists, I can imagine some moderately complex rules that could do this delete workflow fairly quickly.
I abandoned mint over a year ago because of sync issues it had that duplicated a year’s worth of transactions. This had been my 2nd or 3rd time mint did it, and I had been using mint for like 10 years. Im glad I am with tiller now, but this is one of the most scary types of bugs and I hope they squash it quickly.
I’d be surprised if they don’t fix this relatively soon. Ally is a big bank with lots of customers. That said, there have been other Yodlee issues with big banks with lots of customers that have persisted for a while, so it’s really impossible to predict how quickly they’ll get this resolved.
I have fallen victim to the mess as well! What I did was just revert my entire Google Sheet back to before the Ally mess occurred. This mess might erode my confidence in Tiller a bit with the understanding that Tiller depends on Yodlee working correctly.
Well…I just thought Ally added a layer of security requiring 2FA before it pulled down data.
But did not expect this mess. I am lucky in that I only have checking and savings with Ally…so going back and deleting may not be the worst thing ever…particularly as it is only about 30 days. But looking forward to having this fixed at the Ally/Yoodlee level.
FWIW, I had a successful refresh and fill of Ally this morning. It still asked me to do 2FA, but no duplicate transactions. YMMV, Swim at Your Own Risk, etc.
