TypeError: Cannot read properties of undefined (reading 'open')

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1

Help. I keep getting this error every time I try to refresh my accounts - has been going on a few weeks. Found the “resolved” topic on January 16, but it is still happening.

my tillerhq com says
TypeError: Cannot read properties of undefined (reading ‘open’)

I’ve already taken all the obvious steps to fix this, and nothing has helped:

  • Logged out and back in
  • Logged out, quit browser, opened and logged back in
  • Logged out, clear browser cache
  • Manual refresh - got same error
  • Clicked to edit connection credentials - got same error
  • Opened my google sheet and launched the Tiller extension, tried refreshing through there, but nothing happened, said accounts still needed to be refreshed

Appreciate the time to read and reply to this message if you have any suggestions.
Cheers!

2

Here are a few more things you can try

  1. If you’re using a VPN, try logging off and then try logging into Tiller again. Whitelisting the site within your VPN settings may be an option, but we’ve definitely seen success with customers who simply log off the VPN completely.
  2. Try using a different browser. We recommend Chrome for the best experience, but if you’re seeing it Chrome, try again in Firefox, Safari, or another browser.
  3. Try using an incognito browser session.
  4. Disable all extensions and plugins including privacy shields, cookie blockers, ad blockers, and pop up blockers you have enabled in your browser. We recommend turning off all of them and then try logging in. If the login is successful, turn them on one by one to figure out which one is causing the issue. We know Privacy Badger browser specifically can cause issues when trying to add some institutions.
  5. Make sure Tiller is added to any privacy shield settings you might have turned on at the browser and computer level.
  6. Be sure you have enabled 3rd party cookies for Tiller.
  7. Double check that your network configuration (e.g., Pi-hole) or advanced security settings allow you to access Tiller.

If that still doesn’t help do not hesitate to reach out to support using the blue chat widget in the lower right corner of your Console at https://my.tillerhq.com