Is everyone experiencing issues with Venmo refreshing? When I manually prompt a refresh, I’m taken to the 2FA where I enter the code sent by Venmo. From there it takes many minutes for Venmo to refresh within Tiller- and often it never actually completes the refresh. Wondering if it makes sense to make it a manual account like I’ve done with PayPal if everyone is experiencing such problems?
It’s not ideal, but it works. If I manually trigger a refresh, it takes at least 30 seconds before I get an email telling me that there is a sign-in attempt from a new device, then almost as long before I get a text with the code, then while I’m waiting for Tiller to allow me to enter the code, I get an email that a new remembered device was added. I can finally add the code, and then it’s refreshing. Total time probably around 2 minutes. Yuck.
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My experience is identical to @jpfieber’s . Venmo and PayPal are the two most challenging connections I have through Tiller. I just take it as a win that Venmo is working at all.
Regarding Venmo, lately it has been connecting just fine but the balance is not getting updated into the sheet?
You’re having better luck than me. I haven’t been able to connect to Venmo for a week or so, and it’s now on the Institutional Alerts Dashboard. Seems like the periodic, predictable Venmo outage. . .
Same here. I have to manually refresh, do the 2FA, but the transactions don’t pull in.
Same. Manual refresh appears to work but nothing gets updated.
I am facing the same issue. I did a manual refresh and also, edited credentials, entered a 6 digit code but the last updated date still shows over 20 days ago. No transactions get pulled in.
As per @dmetiller Venmo is on the outages list, please continue to monitor its status here → Institutional Alerts Dashboard. This implies a widespread issue but doesn’t always impact all connections but note if you attempt to add or refresh Venmo during this time you may have connection and data quality issues such as missing or duplicated data. We apologize for the inconvenience.
It actually started working again for me. One or 2 days it connected and said it refreshed. It didn’t, well not completely. The balance updated and it pulled in my most recent 8 transactions but that was it. Now it’s stuck with the “refreshing” spinner so I can’t even try to refresh. And yes, it is on the outages list, but it’s been on the outages list for the last 6 months and all that changes is the tentative ETA keeps getting pushed back.
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This is my current experience as well. It takes about five minutes to go through the “establish a connection”, “input the 2FA code”, and then “pull transactions/update balance” steps.
Unfortunately, the “refreshing” button then spins indefinitely although the balance appears correct on that screen. I’m unsure how to get that spinning to stop. I’ve logged out and back in, changed browser tabs, etc., and it remains. Quite annoying.
It has been “refreshing” for nearly two days. I can’t get it to stop. Might be time to unlink as clearly it isn’t working properly with Tiller Money.
And now Citibank is doing the same thing. Spinning infinitely on refreshing just like Venmo. It’s on the outages list as of yesterday.
@tim486 please write into support and we can take a look at the refresh logs
Has anyone gotten the perpetual spinning refresh to stop- short of removing the connection?
I’ve removed the Venmo connection for now and will attempt to keep it updated manually. Please advise when the issue between Tiller Money and Venmo has been resolved.
Tried to write into support but the bot shut me down due to the fact that Venmo is on the alert list: Since our data provider is currently working to fix a widespread alert affecting your institution we’re unable to troubleshoot further at this time.
@tim486 that’s right with respect to Venmo. We cannot escalate matters regarding connections which are on the outages list as Yodlee is already actively working on those whilst on the list. However this doesn’t imply 100% impact at all times and so you can attempt to refresh from time to time just be aware that connection and data quality issues (missing data, duplicates etc.) may arise.
I was referring to your Citibank connection since you mentioned that it was “doing the same thing”. Has the connection issue there been resolved?
Yes, the citibank issue was temporary and resolved within a day or so. However, today the same issue started with my Amex connection. And to be clear: there’s no way to attempt a refresh on these connections when they’re in this state. The button shows a “refreshing” spinner and is disabled. Literally the only thing you can do is wait - and enter the transactions manually if you want to keep up.
The Amex connection perpetual “refreshing” spinner has been resolved for me as of this morning. The Venmo perpetual “refreshing” spinner has not. The institution alerts page shows the Venmo tentative ETA as 5/15/2025.