Is everyone experiencing issues with Venmo refreshing? When I manually prompt a refresh, I’m taken to the 2FA where I enter the code sent by Venmo. From there it takes many minutes for Venmo to refresh within Tiller- and often it never actually completes the refresh. Wondering if it makes sense to make it a manual account like I’ve done with PayPal if everyone is experiencing such problems?
It’s not ideal, but it works. If I manually trigger a refresh, it takes at least 30 seconds before I get an email telling me that there is a sign-in attempt from a new device, then almost as long before I get a text with the code, then while I’m waiting for Tiller to allow me to enter the code, I get an email that a new remembered device was added. I can finally add the code, and then it’s refreshing. Total time probably around 2 minutes. Yuck.
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My experience is identical to @jpfieber’s . Venmo and PayPal are the two most challenging connections I have through Tiller. I just take it as a win that Venmo is working at all.
Regarding Venmo, lately it has been connecting just fine but the balance is not getting updated into the sheet?
You’re having better luck than me. I haven’t been able to connect to Venmo for a week or so, and it’s now on the Institutional Alerts Dashboard. Seems like the periodic, predictable Venmo outage. . .
Same here. I have to manually refresh, do the 2FA, but the transactions don’t pull in.
Same. Manual refresh appears to work but nothing gets updated.
I am facing the same issue. I did a manual refresh and also, edited credentials, entered a 6 digit code but the last updated date still shows over 20 days ago. No transactions get pulled in.
As per @dmetiller Venmo is on the outages list, please continue to monitor its status here → Institutional Alerts Dashboard. This implies a widespread issue but doesn’t always impact all connections but note if you attempt to add or refresh Venmo during this time you may have connection and data quality issues such as missing or duplicated data. We apologize for the inconvenience.
It actually started working again for me. One or 2 days it connected and said it refreshed. It didn’t, well not completely. The balance updated and it pulled in my most recent 8 transactions but that was it. Now it’s stuck with the “refreshing” spinner so I can’t even try to refresh. And yes, it is on the outages list, but it’s been on the outages list for the last 6 months and all that changes is the tentative ETA keeps getting pushed back.
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This is my current experience as well. It takes about five minutes to go through the “establish a connection”, “input the 2FA code”, and then “pull transactions/update balance” steps.
Unfortunately, the “refreshing” button then spins indefinitely although the balance appears correct on that screen. I’m unsure how to get that spinning to stop. I’ve logged out and back in, changed browser tabs, etc., and it remains. Quite annoying.