Hello,
I’m still a new user to Tiller and today my template imported 3 months worth of duplicate transactions. But it only did that for one of my accounts - the credit card. Why did this happen? I didn’t push a button for this.
Is this something that just happens when your free trial expires?
Thanks
That is not a normal occurrence. I’ve only had duplicates come in when I changed from manual to connected, though the same thing occurs when you switch from yodlee to plaid as far as I know. If you didn’t do that, then I would suggest writing into support - the little blue dot at the bottom right of the screen in the console page. They might have some insight on why that happened.
that and also do you have authorized users on the account? because if you do a and tiller has them connected they’ll consider each user as separate
Nope, I’m the sole user of this account
I think I had this happen once. I added my bank account, with the three accounts I have access to (checking, savings, joint) and then added my wife’s bank account at the same institution with the accounts she has access to (checking, savings, joint). Since both of our ‘joint’ accounts were the same account, we got duplicate transactions. The solution was to uncheck one of the ‘joint’ accounts in the tiller console so it no longer downloads.
@jnfelty10 here are a few reasons you might see duplicate transactions. If they continue please write in to support so that we can investigate more closely. You can send a new message using the blue chat widget in the lower right corner of your Console at https://my.tiller.com or write to support@tiller.com
