I have been using Tiller for literally years now, and have several credit cards connected to my account.
Recently, I was looking for one specific transaction (from January 2024) and couldn’t find it in my google sheet, so I checked the credit card transactions for it, and it was there. While I was looking, I noticed a few other transactions missing as well. The account had been connected the whole time, and it wasn’t missing all the transactions, just some. Today, I noticed that a different credit card was missing transactions from December last year.
I tried reconnecting the accounts, tried creating brand new spreadsheets and re-pulling the data, but the transactions are still missing. The chatbot just thinks I have an account connection issue, but that doesn’t make sense since the accounts are connected and pulling recent data.
Now I have to go check all my other accounts line by line to see if there are gaps. It kind of defeats the purpose of the software if I have to do this and can’t tell if it’s missing random items or not…
Hey @davebuysthings, Wondering if this issue was ever figured out. I appreciate the solution Mark gave you to figure out what, if anything else, is missing. But wondering if Tiller ever helped you get to the bottom of the missing transaction issue and solve the why. I’m having the same issue–so far, it’s just a few missing random charges, but I still have to reconcile my accounts to make sure it’s not a bigger problem. Thanks!
Hi @grlwndr , is this something you’re also actively following up with support? If not, please submit a bank feed ticket so that we can review and see if it’s something we might be able to escalate to the data provider.
