Support script and Bank connection

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1

I am posting here because support seems to be unable to put the words I am putting in the ticket into an actionable statement.

I use Coastal Federal Credit Union. This institution recently went live on a new website and online platform. Yodlee’s prior methods to fetch data from this entity are entirely stale. A ticket needs to be raised with Yodlee to start working on this. I am expecting either confirmation from support that they sent this to Yodlee, or that Coastal ends up on the ‘Institution Alerts’ Google Sheet. Ideally both.

I don’t need help re-verifying that I can log in at the website. My 2FA and password are fine. Please work with the support team to have them think outside their apparently inadequate script for a moment.

Thank you.

2

@jdees Hi Jon, if you are able to edit your post, you might add the TAG of bank-feed-issue. I know the team is focusing on them and will help group your post within other connection issues that are tagged. I feel your pain. When my credit union implemented major website and security changes it took some time before the feed was updated.