Tiller Isn't Consistently Pulling Checks Written into my Transactions Log

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1

So I noticed that the Transactions sheet is missing the details of a check I recently wrote to a friend. Once I noticed that error, I searched for all “Share Draft XXX” entried in my Transactions Log, and find that I am missing several checks that I’ve written in the past six months.

I double-checked the category sheet - no columns or rows added to break the sheet - and I’ve re-run, re-loaded, and reviewed other troubleshooting tips.

Any suggestions on how to capture these transactions consistently?

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Initial questions:

  1. Which bank is this and are they listed in the institution outage page?
  2. if you create a new tiller sheet and pull only that account in (assuming the check cleared in the last 30 days), do the checks show up then?
  3. if the above two are “no”, your best bet is to message tiller support so they can look into it.
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@sandi.rk in the post title you say “Written into my Transactions Log” - were these manual entries? Otherwise do help us with some of the details @ctlee mentioned.

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It’s a credit union account. I’ll go create a new sheet and test it.

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No, not manual entries - I have linked the bank accounts. I launched the Money Feed script, and did the Fill Transactions command. The checks are not showing up….

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OK, thanks guys. I made a test Google Sheet, and re-ran the linked account. The same error is happening with the new Sheet.

Time for a note to Tiller Support….

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Thank you @sandi.rk we are in receipt of your message to support.

8

Response sent via PM to support.