Wondering if others are experiencing the “launcher” failing to startup this morning and if this is related to the recent server updates done on the backend? Today I’m getting “Startup Failed” and this continues after reloading the console, logging back in, refreshing all my accounts, etc. Nothing seems to be able to get it to move past this error. Ideas?
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I have not seen this error. I just successfully launched and updated everything about 10 minutes ago.
Maybe just a general reboot of your computer might be the next step in troubleshooting?
Martha,
Thanks for the suggestion but that was my first thought too and no change following the restart. Nothing in my tiller sheet has been changed since it was last working. Hence the belief it is something server side, maybe related to a recent update that was done for improving refresh speeds for Merrill Lynch account holders.
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I have the same issue. Tried everything. Refresh, logging out and back in, rebooting the computer. Nothing is working. Even switched to a different computer and have the same problem. This is not fun. Is anybody home @ Tiller?
same here. my old sheet has this error, and couldn’t fix it. now created a new tiller spreadsheet, and have the same error again.
Any update on this? I’m having the same behaviour. Have been for the past 2 days. At first I thought it was due to travel and weird internet but now I’m back home and it’s still acting up.
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Getting the same error message as of June 15 2025. Is a fix in the works?
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Following. Same issue here.
Have any of you reached out to Tiller Support via the Blue Chat button on the Console page?
There are enough of you seeing the same thing that maybe they can troubleshoot the common thread creating the issue.
My accounts were successfully refreshed this morning, so it is not affecting everyone, which is always harder to figure out.
Martha,
Good idea but the chat app won’t load either for me to submit a ticket through that means. I’m going to guess the others with this issue are experiencing the same thing.
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I received this Auto-Reply from the blue chat button (accessed from the account setup page, not the Extension itself). It worked for me to solve the issue.
I’m sorry you’re experiencing issues with the Tiller extension! Based on the symptoms you’re describing, this is likely related to Google account authentication conflicts, which is a common issue.
The most effective solution is to try these steps:
- Open an incognito/private browsing session
- Sign in ONLY with the Google account you use for Tiller
- Try launching the extension again
If that doesn’t work, try creating a dedicated browser profile for Tiller:
- Click your profile icon in Chrome
- Click “+ Add” and sign in with only your Tiller account
Multiple users experiencing this suggests it might be related to recent Google authentication changes. If these steps don’t resolve it, please let me know and we can explore other options!
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Thanks for the reply.
I incognito mode worked to get the extension to launch and run correctly. However, when going back to my normal profile after that, it failed to launch again.
In trying to create a new profile just for Tiller, which I don’t think is a true “fix”, I am unable to do that as the Tiller account is under the same email address as my normal profile so Google doesn’t let you set up a second profile. Am I missing something on that?
I would like to see Tiller indicate they are working on a resolution to this issue as it is, obviously, affecting many users.
Thanks,
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We believe this issue is due to browser extensions/settings/configuration.
The specific culprit seems to be malwarebytes
If disabling that plugin doesn’t work, Disable all extensions and plugins including privacy shields, cookie blockers, ad blockers, and pop up blockers you have enabled in your browser. We recommend turning off all of them and then try logging in. If the login is successful, turn them on one by one to figure out which one is causing the issue
Heather,
Thank you for the reply. Yes, appears to be associated with the Malwarebytes extension. It must have received an update recently as I’ve had it running with Tiller without issue for several months now. Disabling it on the Tiller spreadsheet page, which disables it for Google Docs, appears to resolve the issue without having to disable it altogether for everything else.
I appreciate the assistance and trust this will help others with the same issue.
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I had the same problem. Disabling the Malwarebytes browser extension fixed it.
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Thanks for confirming! I’ve updated my post/solution to note malwarebytes specifically so folks have a faster path to resolution.
I logged into Tiller using incognito mode and successfully updated my transactions. This is a work around, not a fix. I haven’t tried disabling MWB yet, but will do so the next time I login. Has anyone in the community notified MWB of this issue? Last year I had a similar problem with another program and once MWB was made aware of the issue they made some modifications that allowed that program to operate without disabling MWB. The software IT folks contacted MWB and the “kinks” were worked out. Perhaps Tiller will reach out to MWB.